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3565 Ideas

DonaldtooLevel 1

"Internet connetion has been lost" message continues to pop up and interrupts work.New

Limit the number of messages telling me that my computer has lost the internet connection. For extra security, my computer is not connected to the internet.  The only time I turn on the modem to go on the internet is when I need to download Lacerte updates or e-file returns. When I start Lacerte, I receive a message            "Internet connection required"but further in the message it reads            "If you are unable to connect, you may sign in offline.  Note that some internet features will be               unavailable until you sign in online."I then click the button for "Sign in offline" and continue into the program.I immediately receive a message            "Internet connection required             The Internet connection has been lost.             Please check your Internet connection, then try again.  Click Troubleshoot if you need              assistance." The only options are to click on the "Troubleshoot" button or the "Try again" button. I have to click on the X in the upper right corner of the message window to make it go away.Once in the program, the "...Internet connection has been lost...." message will pop up again and again at what appears to be random intervals; could be a few minutes or up to 15 minutes.  Sometimes it will be one message, but many times, immediately after the first message is dismissed by clicking on the X in the upper right corner, a second message will pop up and need to be is dismissed. If I am in Lacerte and typing stock transactions, for example, I may look up and see that the message is on the screen and the last 4 lines of stock transactions that I typed are not in the program and need to be retyped. (When typing stock transactions, I am looking down at the 1099B while I am typing and not looking at the screen.) Even when I am not typing in Lacerte, but working in Word or XL, the same problem happens.  I might be typing a paragraph in Word and when I look up I see the Lacerte message on the screen and a sentence or two that I just typed is not in Word and needs to be retyped. A few years ago, the message about no Internet connection would stop after about four times, now it will continue ALL day.  And, randomly, Lacerte will freeze up and I cannot enter anything or change menus, etc until after a minute or two and the Internet connection message pops up on the screen and I click the X to make it go away.  All other programs still work during the time that Lacerte is frozen. In addition to the "Troubleshoot" button and the "Try again" button on the sign in screen, can you add a button to click on to tell Lacerte to stop showing the "Internet connection lost" message after it has popped up and been dismissed four times?