NYS e-file

This is extremely frustrating and unacceptable.

We are now being pushed back yet again, and as a result, we still do not have the ability to complete and print New York State tax returns. This continued delay is disrupting our workflow, impacting client deadlines, and damaging our credibility with clients.

At this point, the length of time it has taken to resolve this issue is unreasonable and unprofessional. NY State returns are not optional — they are a core filing requirement, and the lack of functionality is preventing firms from operating normally during filing season.

We need a clear explanation, a firm timeline, and immediate action to restore full NY State printing capability. Please escalate this to the appropriate technical and product leadership teams without further delay.

This situation is costing preparers time, revenue, and client trust. It needs to be resolved now.

I have been able to print the IT-201 and most schedules except the authorization and the IT-2.  On the IT-201 page right click and choose print.  The total IT-201 will print with a watermark "Do Not Mail etc".  In adobe I am adding the Clients name the figures needed and printing that separately.  It is labor intensive but it is getting the job done.  The date has been move to 2/12 now so whatever works I'll use.

Here is the workaround I am currently using. It is not ideal, but it does allow me to move returns forward.

I downloaded the NY State e-file Signature Authorization form directly from NY State’s website:
https://www.tax.ny.gov/bus/efile/swd_income.htm

I complete the required fields in Adobe and provide the form to clients for signature.

Within ProSeries, I am able to print the IT-201 by selecting “print current form” from the NY State return. The form displays a watermark, but this does not prevent it from being used for client review and signature purposes.

Using this method, I have been able to e-file several NY State returns. However, as of now, those returns have not yet been accepted, so it is unclear whether this workaround will remain viable.

This process is significantly more time-consuming than normal and is not a sustainable solution, but I wanted to document what we are currently doing in order to continue serving clients.

NYS on its web page has Intuit/Proseries approved for 2025 TY

On Proseries own forms ready page that almost everything is efile ready.  So how can this be a NYS issue if we are efile ready but unable to print from the software.

Please check the link below and pick NYS for forms ready

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?product=PROSERIES&bu=PROSERIES

The date has now changed from 2-5-26 to 2-12-26?????? Is this correct.

NYS E-file date pushed to 2/12/26..... Has anyone ever known them to approve it sooner, I am at a loss!

Seems like its time to research a new tax software solution, Intuit is not getting it done!!!! I now have to mail my NYS returns to my clients after there Federal returns were already completed. This is an inconvenience to our office and our customer meanwhile my competitors are filing NYS returns everyday, This form was ready by NYS and approved for intuit January 30th. Someone should be fired over this and its certainly bad upper management. This is going to cost me clients and over a 1200 to mail all of these returns to my clients who have requested hard copies. Intuit management hire more programmers, get this done today. Do you know you can even talk to an intuit supervisor or get ahold of anyone besides the customer support who cant tell you anything or even get you to the next level supervisor. This company is going down hill fast as their stock prices. This is soooo frustrating, every year its another late form by intuit.

The least they can do is let us print the NYS returns.

like many on here, i have been using this software for many years (25+) and not only deserve, but demand, and answer and expect full TRANSPARENCY ...  intuitkate are you out there?

We previously had Katie from Intuit on this thread, but unfortunately there has been no meaningful follow-up or escalation, nor have we received any actionable feedback.

Repeated calls to standard support channels have not helped. The support team appears to lack the context and authority needed to address this issue, and the matter continues to be deflected back to New York State without resolution.

At this point, it is clear that progress will not be made without direct involvement from senior leadership. Continuing to route this through the same paths will only result in further delays and circular responses.

We are requesting that this be formally escalated to leadership with the authority to assess the situation, provide concrete feedback, and drive a resolution. Without that level of engagement, nothing will change.

@IntuitKatie 

The length of time this issue has taken to resolve, combined with continually shifting target dates, does not address the underlying problem: this reflects a serious lack of customer focus and ownership.

The fact that the required signature form appears unchanged for nearly a decade strongly suggests that Intuit has not made this a priority or invested the effort necessary to resolve the issue with New York State. Instead, dates continue to be pushed back without concrete explanations or evidence of progress.

This has now impacted hundreds of small businesses that rely on Intuit’s professionalism and expertise to operate compliantly. Repeated delays, vague updates, and deflection of responsibility send a clear message that the needs of smaller customers are not being taken seriously.

At this point, continued extensions without transparency or accountability are unacceptable. What is needed is clear ownership, a definitive plan, and senior-level engagement to drive a resolution rather than continued deferral.

Please advise who is accountable for this issue, what specific actions are being taken with New York State, and when customers can expect a definitive resolution.

We are requesting escalation beyond the current support structure, as the existing approach has not delivered results.