The First or Last Name is Missing 2024

Forum|Forum|1 year ago
January 22, 2025
12 replies
34 views

Hi,

I've been getting this issue trying to login to 2024 (no issues with other versions) and I've updated my name in my profile and account manager, and it still keeps giving me the error. Anyone else getting it or have a solution/workaround?

ProSeries Professional

Just-Lisa-Now-

Intuit Community Champion

Missing from where?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitEric

Level 5

Please try again and let us know how it turns out.

C

CLamey

Level 2

I'm having the same issue. It was working fine for me up until 1/21/25. Any idea how to fix this???

IntuitEric

Level 5

@CLamey Please try again and let us know the outcome.

R

RealMcCoy

Level 3

I am getting this same error message.

IntuitEric

Level 5

@RealMcCoy Please try again and let us know what happens.

Just-Lisa-Now-

Intuit Community Champion

Has anyone tried using REPAIR UPDATES? You'll find it in your Windows Programs/Apps menu under the Proseries 2024 program.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitEric

Level 5

Repair Updates will not assist in this instance.

M

mdriscoll

Level 2

Also getting this error and nothing seems to resolve it. I don't have any missing names in my account and have updated and saved again. Still getting the error

IntuitEric

Level 5

@mdriscoll I'm sorry you experienced this. I've corrected the issue with your account. Please try again.

IRonMaN

Level 15

@IntuitEric - You keep telling people to just try again and repairing updates won't help. Since so many folks have been hit with this issue, can you share exactly what is going on?

Slava Ukraini!

IntuitEric

Level 5

@IRonMaN This is an account issue, that needs to be addressed on our end. For immediate assistance, please contact our phone support for help in the moment (800-434-6818). Repair updates only reinstalls the ProSeries program on your local machine. I advise not to do this, so you don't waste your time trying things that won't impact the current issue.