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Level 6
May 14, 2025
Solved

Log In

  • May 14, 2025
  • 12 replies
  • 52 views

Is anyone else having issues logging in today?  Wondering before I call tech support.  I enter my password then a pop up shows "name missing".  I have tried to view on website but the account information isn't loading either.  

This topic has been closed for replies.
Best answer by Andres-VTB

Same issue with Lacerte, admin accounts don't know any of our products if we log in online. Tech support is swamped, eventually you get a message to keep trying and you'll eventually log in (which I did).

12 replies

Level 2
May 15, 2025

Same here, I went to task manager, and closed out, and logged in again and it worked.

JRC
Level 7
May 15, 2025

Was there a Fix to this?   I haven't been able to login to Proseries 2024!

judys3Author
Level 6
May 15, 2025

I kept trying to log in and finally was able to.  I had no issues this morning.

JRC
Level 7
May 15, 2025

I keep trying and get thee 4 dots spinning.