Level 6

Solved

Log In

Forum|Forum|1 year ago
May 14, 2025
12 replies
52 views

Is anyone else having issues logging in today? Wondering before I call tech support. I enter my password then a pop up shows "name missing". I have tried to view on website but the account information isn't loading either.

ProSeries Professional

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Best answer by Andres-VTB

Same issue with Lacerte, admin accounts don't know any of our products if we log in online. Tech support is swamped, eventually you get a message to keep trying and you'll eventually log in (which I did).

Level 3

Same problem here.

I have returns due tomorrow.

judys3Author

Level 6

Thanks. I do as well. Hopefully it is fixed soon.

Andres-VTBAnswer

Level 5

Same issue with Lacerte, admin accounts don't know any of our products if we log in online. Tech support is swamped, eventually you get a message to keep trying and you'll eventually log in (which I did).

judys3Author

Level 6

Thank you. It took SEVERAL attempts but I did finally get logged in as well.

Level 2

Yes, I am having this issue with 2023 software. I tried to call tech support and the auto-attendant said they were closed.

Intuit Community Champion

Intuit Community Champion

Same for me, and when I click the Account management link on the screen it takes me to a Training Portal. SMFH

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Diamond Tax Returns LLC

Level 2

same problem here.

Level 2

Same here, and my early year access was removed for no reason. Asking send email to admin to grant me access, but my boss did not got any email

Level 2

Yes, the 990 form Return is due tomorrow, May 15, 2025. I called the Office, but it is closed. I tried to increase my PPR, but no one helped.

Level 3

I cannot login to Proconnect either

Level 4

Yes, Proseries /Intuit - WAKE UP!!!!

Level 11

This is across all Intuit Platforms. See https://status.quickbooks.intuit.com/ for QB status.

Level 15

1) I just got an email from them "we are aware, yada, yada.

2) FWIW - I was able to log in (Lacerte) with no issue. YMMV

HumanKind... Be Both

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