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Level 2
January 31, 2023
Question

Can we sign in offline for TY22 ? Previous years had the option to not sign in with Wifi. Work without an internet connection. I dont see the box this year.

  • January 31, 2023
  • 12 replies
  • 55 views
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12 replies

Just-Lisa-Now-
Intuit Community Champion
January 31, 2023

I disconnected my wi-fi, then started up ProSeries, I did get the Sign in Offline option, but it told me my password as wrong (tried 3 times to make sure it wasnt my finger flub).....sooo it looks like it doesnt work, but it should.

@1569  can you add anything here?  Lots of us have inconsistent internet connections and NEED that option.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2
February 8, 2023

I am not able to even get to the sign on without an internet connection...I complete mobile returns and many times do not even have access to phone, let alone internet....this is going to put a huge wrench in my business....Is there a fix??  I have done all the updates and still no sign in offline option... I cant work this way...why did they change it, especially when we dont want to be connecting to just anybodies internet with the information we have...

Help Proseries!!!!  and other preparers in the same boat I am!!!

 

Level 3
February 8, 2023
 
mobilemarnel.... the only work around I have found is to sign in at home and leave my computer and proseries on all day. then hope you are able to plug in at the clients home and keep the computer charged
Level 5
January 31, 2023

I noticed this year you must enter your email address and password to work off line.  In previous years it saved your email address and you only had to enter your password.

Just-Lisa-Now-
Intuit Community Champion
January 31, 2023

yes, I had to type both in (I have a user ID, I dont use my email) but it still told me my password was wrong.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
JRC
Level 7
January 31, 2023

No you must have internet.

Just-Lisa-Now-
Intuit Community Champion
January 31, 2023

I get the offline sign in screen , it just doesnt work

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
JRC
Level 7
January 31, 2023

I didn't have internet for over a half day last week and wasn't able to log in without it

I called support and was told I needed internet to log in. PERIOD.

Big problem when we do have outages and can't work on tax return's without internet. We should have been told this before we renewed for this year.

 

Just-Lisa-Now-
Intuit Community Champion
January 31, 2023

Can you use your phone as a hotspot to get logged in, then disconnect it and still use the program?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
JRC
Level 7
January 31, 2023

What's a phone hotspot?

I'm becoming obsolete......

Level 4
January 31, 2023

Another problem with Intuit products in general that do not care about customer service or supporting professionals who don't have the luxury of shutting down when the internet is down. Very scary to depend on software that doesn't work offline especially if you are working outside the office and don't have a secure connection. Even though tax professionals are probably their biggest client, they do nothing to support us but make life even more stressful during busy season. I can't think of how many days I've spent on the phone with support for things that I could've fixed myself in 5 minutes if the software allowed me to do my job. 

IRonMaN
Level 15
February 1, 2023

"I can't think of how many days I've spent on the phone with support"

I've been using the software for 20+ years and I don't think I've called support a dozen times in all of those years.  I'm not sure why you would need to spend that much time dealing with support.

Slava Ukraini!
Level 6
February 1, 2023

This tired farmer is thankful for the hero's on here that are the BEST support!  Hope you all are having a good season so far. Thanks for all the help you all have been to me I really appreciate it.  Just sorry I don't tell you all more.

 

Level 3
February 6, 2023

Any update on fixing ProSeries 2022 so we can sign in offline?

I have to put off some of my clients until this issue is fixed.

 

Level 3
February 6, 2023

just off the phone with intuit tech..... no go with offline. i rudely found out yesterday while sitting down at a clients house that the OFFLINE sign in is extinct. been using proseries since 2006... never an issue. 2022, whole new game. i spent 2 weeks trying to get 22 just to download. techs couldn't help me out there either.

Level 2
February 6, 2023

That's very unfortunate. Been with them since 2002. I will stick it out this year but will switch next year. 

February 13, 2023

After contacting us about this, you will see this message regarding--
TY22 ProSeries signing offline: We are currently working to resolve. 
Our next update is currently scheduled to occur on or before: 02/24/23 

Level 2
February 14, 2023

I need the ability to SIGN-IN OFFLINE in 2022 Proseries NOW! I am losing revenues by not being able to 

sign in offline and work remotely where there is not internet access.

 

Just-Lisa-Now-
Intuit Community Champion
February 14, 2023

@Bill Truluck you cant use your cell phone as a hotspot to get connected, then disconnect and continue to use the software?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
JRC
Level 7
February 14, 2023

This was probably the first step to eventually move everyone to ONLINE only Tax Software which is coming. Same thing that is happening to QUICKBOOKS which is forcing clients to online only and a monthly fee. 

All I need is 2 years then they can do whatever they want...lol

February 23, 2023

Hello! 
I got word this has been implemented, just confirming that you're able to sign in off line. Thanks! 

Level 2
February 23, 2023

The log in was fixed but you cannot access a clients tax file, so its really not fixed.

Level 2
February 27, 2023

Hi Brad, Can you elaborate on "Not able to access client file"? Post the login is successful, what are the steps that you follow and what is the error that you see if any?

Level 2
April 10, 2023

I have been with ProSeries for 22 years,  For this year I am unable to sign in offline to ProSeries 2022.  Not so with the other years.  I called customer service and got no where.  The "expert" was a very nice person but she didn't have a clue.  Despite all the similar complaints I have read about this issue it was like ProSeries never faced this issue prior.  I had the hardest time telling her that shutting off the router was not going to solve the issue since there was no internet service where I was trying to access offline.  I finally got fed up and asked for a supervisor.  She came back on line and told me to reinstall 2022.  I hung up at that point.  Anyone have any suggestions or solutions??

Big Al

 

 

 

 

Level 3
April 10, 2023

run an update. they finally resolved the issue a month or so back.