Multi Monitor Forms Down?

Lacerte has been having some MAJOR issues across the entire country today.  it looks like they just pushed an update, hopefully that is the solution

I am having this same issue as well. It started early this morning for me. I closed the program and tried to re-open it. That's when I started getting the "can't validate your credentials" message. I called Lacerte and reported both problems. I can log in again, but am still getting the crash report when I try to move from screen to screen. 

I figured out a work-around. If you have the forms view up on your original monitor, you can then move around in the forms view on your second monitor without getting the crash report. 

The same thing is happening to us today.  Hope they fix it soon!

We are having this issue as well.  Not able to use this feature at all right now!

6  pm Central and this is still a problem.  No form pop out and error messages galore.  The split screen kind of works but also occasionally crashed/freezes the program.  We have tried every single update/display reset/reload/reinstall/reboot/repair that we can think of with no fix.

When we called about the problems at 10 am this morning, we were told to expect it to be fixed in about 1 hour.

It would be FANTASTIC if Lacerte would use the banner notification function to let people know what the progress of the fix is, which would avoid (1) our staff wasting time tryin to fix it or waiting on hold with Lacerte and (2) free up Lacerte customer service resources for all the the people having to answer these questions all day.  

If anyone has sucess, please share.

We are having the same issue.  This is a huge problem...  This is the time of year I use this feature more than any other time.

I called this morning (3/25 Sat 10 am Central) to check in on the progress.  The service rep looked up the issue and let me know (1) it is a know as a reported problem and (2) that the next scheduled update is set for March 30th.   In asking for clarification to that response, he confirmed there was nothing to indicate that they were prioritizing this as a problem that needed a resolution ASAP.  This was in contrast to the message the day before that they expected to fix it quickly.

I asked him to pass along to the tech/resolution team that we consider this a critical problem.  (If this forum is monitored **bleep** is also making the program unstable.  Although split screen view is accessible, it also seems to freeze up and lag.  The pop-out view definitely locks the program up and requires a close/reopen to get back to work.  

Definitely still happening today (Sunday, March 26).

Another classic example of Intuit's philosophy of if it ain't broke, let's tinker with to screw 'it' up at the worst possible time.   I guess asking for a refund or "FREE" software to compensate for the fact that what we paid for isn't work is futile ? /S

Same here - still not fixed.