Level 2

Question

Multi Monitor Forms Down?

Forum|Forum|3 years ago
March 24, 2023
18 replies
58 views

When I click on the pop out forms from the detail screen to load Forms view on my other monitor - I keep receiving an error crash report when I move from form to form. When just using 1 screen going from detail to forms without popping it out, that works. Its the pop out screen where it appears to be broken. Multiple users in the office all are experiencing this issue.

Lacerte Tax

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N

NaplesChad34103

Level 3

Sunday 3/26- pop out forms still unusable down here in Florida

really slows down progress having to switch back and forth

V

vhamlin

Level 3

I'm still having the issue today also. It's extremely frustrating

S

sconnolly74

Level 3

Still having this issue. All of my users use this feature, and this couldn't really have happened at a worse time. It's obvious it was broken after an update so lets get it back to how it was before you broke it Lacerte. ASAP.

D

daniel4019

Level 2

Still no fix. I called customer service and the gent I spoke to hadn't even heard about this issue. So zero communication to customer service about this issue at Intuit?

S

sconnolly74

Level 3

In case anyone else isnt looped in these emails. I just got this update today.

Below is the latest update:

2022 Forms Pop-Out View Encounters Send/Don\'t Send Errors When Opening and During Use

This unexpected behavior has been reported to development for further review. Status updates will be provided via email. (See scheduled email status update below)

Our next update is currently scheduled to occur on or before: 03/30/23

We thank you for your patience.
Intuit Customer Success

A

Amajane285

Level 4

How do you subscribe to these emails?

S

sconnolly74

Level 3

They added me when I called on Friday.

B

Bill M 123456789

Level 2

It is frustrating that this is still a problem and Intuit sends out an message that says "SOLVED" . . . with no solution. Just more disconnect between a software company and its customers. How they could mess this essential function up now is surprising . . . even for Intuit.

abctax55

Level 15

@1569

WHY on god's green earth do you step in and mark "solved" on a thread that involves another software screw-up by Intuit THAT IS NOT SOLVED???

Is just to prevent more negative comments about Intuit's lack of responsiveness to these issues? Are you getting brownie points, hitting that quota (that you deny exists) to keep social media stats happy, or what. Hopefully you, or someone at Intuit, also monitors the LTUG group. Folks are not happy, and as it is a privately maintained forum (AND, one you do have to prove credentials as a tax pro so post in...what a novel idea) - you can't lock that one down.

HumanKind... Be Both

P

pdevries

Level 2

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amacpa

Level 4

very frustrating indeed. My work around, albeit its not as good, along the top bar > VIEW > Detail/Form Split View.

depending on your monitors set up it can be to the side or the bottom

S

StormFS

Level 3

Thank you! this is sure better then nothing

T

tpherson

Level 3

This is really bad, they need to fix this ASAP. Its a basic functionality of the software, and not having it really affects productivity.

This really is a major issue and should not have to wait for the regular updates to be pushed to address the problem

S

sconnolly74

Level 3

I have seen no ETA on a fix. It's now been a full week. 😕😕 My users are not happy and this happening during the rush before Tax Day. I would like to hear a fix will be included with today's update but I have not heard that.

S

sconnolly74

Level 3

minutes after I posted this, I got an email update and it's identical to the one I posted earlier in this thread. No, mention of a definitive fix still.

2022 Forms Pop-Out View Encounters Send/Don\'t Send Errors When Opening and During Use

This unexpected behavior has been reported to development for further review. Status updates will be provided via email. (See scheduled email status update below) For more information related to this investigation, click Here

Our next update is currently scheduled to occur on or before: 03/30/23

We thank you for your patience.