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April 30, 2021
Question

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

  • April 30, 2021
  • 25 replies
  • 11 views
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25 replies

Level 2
May 1, 2021

Yes, getting same message since about 4 this afternoon

Level 2
May 1, 2021

We were able to push all of ours through, have had error since 3:30pm but if we kept pushing Efile in the individual files, they eventually processed.  Try individual efile and not batch if you can.

 

Level 2
May 1, 2021

I just tried to efile individual files, but no success:

 

Unable to get response from the Government Agency. Please try again later
CRA T1 EFILE service failed at returnCode=500

May 1, 2021

Same here in Northern BC since 9:30am.  Finally got through to EFILE help desk and was told it is a Profile problem and they are trying to fix.  Also told that CRA and Profile were on a conference call and to call back before 8 pacific time to see what will happen.  She did say there may be an extension for us Profile users till Monday if problem is not resolved.

 

Level 2
May 1, 2021

mayday mayday

Level 5
May 1, 2021

Keep hitting eFile over and over - annoying but eventually it works!

Level 2
May 1, 2021

I don’t know whose fault it is, but the CRA should have extended the deadline by even a week or so.

 

Some years ago each year e-filer got an email from the CRA on April 30 saying that returns transmitted within 5 days after the tax deadline would be deemed to be received on time. And we did not have to deal with COVID and lockdowns then!

Level 2
May 1, 2021

HI.  I just wanted to add my rant as well.  I gave up e-filing yesterday with 25 more tax returns to transmit before midnight.  I kept getting that message from about mid-afternoon until 9 pm when I gave up.  I reached out to some of my accountant friends and they did not have the problem, but I still thought for sure it was a CRA problem.  I am shocked this morning to learn it is an INTUIT problem.  As so many users have already responded... this is UNACCEPTABLE.  We pay a lot to use this software package and CANNOT have this happening on the last day of the tax season.  I will be demanding a return of my money and will certainly look at alternative applications to use next year.  

 

Level 4
May 1, 2021

We got our last one through at 10:30pm last night. By that time we were prioritizing and  trying to send only the ones that owed money. Worse tax season ever!!

Level 5
May 2, 2021

Totally agree Shelby - worst tax season ever!

Level 2
April 29, 2024

Same hear but only on one client repeatedly.  I've efiled 3 others.  Go back to this one client and same message.  Has to be a glitch in the software for one particular thing.  Frustrating!