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April 30, 2021
Question

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

  • April 30, 2021
  • 25 replies
  • 11 views
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25 replies

April 30, 2021

Yes! Not a great time for this to happen...

Level 2
April 30, 2021

Same here - Going to have some angry clients if this isn't resolved quickly ...

Level 4
April 30, 2021

Same here. At first when it started happening I would close and try again, then it would work. Now its just not working. I've tried sending the same file over ten times now.  What are we supposed to do?

April 30, 2021

yes. I got it too.

 

April 30, 2021

yes since last couple hours

April 30, 2021

issue since last couple hours

April 30, 2021

I've been on hold with Intuit for the last 30 minutes, hoping to get an answer to this asap. 

April 30, 2021

I am getting same message for over 2 hours now.  On hold with Intuit....

April 30, 2021

I just off the phone with Intuit, they say CRA issue and that Intuit is working with CRA to try and fix it. 

NO ETA. 

Also CRA has no idea what error code 500 is.  I am printing off the error message every time I try so I can fight with CRA not to penalize my clients that owe.  For the clients with refunds its not an issue as no penalty is applied.

April 30, 2021

we are having the same issue

 

Level 2
April 30, 2021

CRA and Profile will probably blame each other, but i too am stuck with late-filing clients i can't file due to this...

Just now, at 335pm, i was able to efile one of the 4 people i should file today. i am in BC, but i don't think it matters....

 

Just now, at 351pm, i was able to efile the fourth and final return. What a f-#@&*** grind! We will probably never know the truth of why this occurred. You will have to pick who you find blameworthy when it comes time to renew or not your subscription with Profile.....

April 30, 2021

Yep Intuit is blaming the CRA and their servers being overloaded with tax returns, I don't have time to call the CRA but I expect they would say the same thing about Intuit...

April 30, 2021

Called CRA . According to them , it is not their issue . It is Profile issue .

April 30, 2021

yes, but no error code, just:

 

Unable to get response from the Government Agency. Please try again later

Level 2
April 30, 2021

I was not expecting to have to work until midnight !!! How long do we have to keep trying to get through to efile. Very annoying time for this to happen. Extension is in order I hope. I wonder if this is all across Canada or just in Edmonton, Alberta. 

Level 2
April 30, 2021

I am in Northern AB, so def more than just Edmonton.

Level 2
April 30, 2021

Managed to get two files through in the past hour with trying countless times.