Level 6

The demise of the Practitioner Priority line and the rise of enQ

Forum|Forum|3 years ago
September 3, 2022
5 replies
34 views

There has been a dramatic inability to get into the IRS since a company called callenq.com came about. They robocall the IRS numbers, get in on hold, and then transfer that spot to one of their subscribers who has requested that particular number. They figure there will always be a subscriber waiting for one of their calls. They do this for about 20 different IRS numbers, robocall after robocall day and night. They want $300/mo for up to 1200 minutes speaking with the IRS (not charged for the on hold time). That fee is up about 300% from 6 months ago with the warning on their website sign up page that it is about to go up again. Congress has already been warned about them and the AICPA has sent a strongly worded message to the IRS on Aug 8th about the inability to get in on the Practitioner Priority line. I tried to get through 5 days in a row and on the 5th day (today about 2 hrs before they closed for the long weekend) got on hold with a 15min to 30min anticipated wait time. Waiting on hold for 1 1/2 hrs got me hung up on and could not get back in on hold before they closed.

If this is allowed to continue, what other numbers will go this way? Social Security, State Revenue, etc...

This topic has been closed for replies.

IRonMaN

Level 15

That kinda sucks but there is always someone out there trying to make a quick buck at the expense of other folks. At $300/month, they obviously are greedy little b*st*rds.

Slava Ukraini!

BobKamman

Level 15

I asked my Congressman when they were going to give enough money to IRS so they could answer the phone. He told me that with 87,000 AK-47s, IRS could discourage most of those people from calling in the first place.

DrphibesAuthor

Level 6

The last guy I saw that gave it his all trying to get at the front of the line at the IRS:

https://www.nytimes.com/2010/02/19/us/19crash.html

BobKamman

Level 15

That guy had a WISP. "Walk In Substitute: Plane."

In a letter to employees sent August 23, IRS Commissioner Rettig wrote that the agency would conduct risk assessments for each of the IRS’s 600 facilities and evaluate whether to increase security patrols along building exteriors, boost designations for restricted areas, examine security around entrances and assess exterior lighting.

Everyone was too polite to ask him what he was going to do about drones.

qbteachmt

Level 15

"If this is allowed to continue, what other numbers will go this way?"

Pizza Hut. "Oh, you wanted to have pizza for lunch today? I misunderstood you."

Don't yell at us; we're volunteers

S

Susana370

Level 4

Actually I have a question: Are the agents that answer the phone qualified?
I was able to reach an agent. The agent went back and forth researching the issue. After 1 1/2 hour on the phone, and sending proof, Etc., Etc., Finally, the agent sent the info up to a higher level. He told me it will take 30 days for a response. The issue was really simple: the 8812 has an error. (Which it does not).
I have not heard from IRS yet
Thanks
Susana

sjrcpa

Level 15

Are the agents that answer the phone qualified?"

What do you mean by qualified? 😉

At IRS I think it means breathing, able to answer the phone, and not much more.

But hey, you actually got a person on the line!

The more I know the more I don’t know.

DrphibesAuthor

Level 6

Ya, that is a near miracle these days. I went 7 working days trying to get in only to be put on hold and hung up on after 90min of a 15-30min hold message.

Am getting such strange notices these days. Missing estimate payments, penalties and interest on amended returns that were filed and paid (along with paying interest and penalties shortly thereafter) 1.5 years ago, IRS not seeing e-filed amended returns, etc... I'd say at least 30% of notices have no real merit, just errors on the IRS's side.

M

Mattiavelli

Level 2

Did CallENQ get purchased by Intuit? Because for years it was 100 bucks a month and now it has tripled to 300. Just like any other Intuit product.

BobKamman

Level 15

The original post in 2022 says it was $300 a month by then. So are you suggesting that Intuit would not raise prices for three years?

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