Staffing
When is Lacerte going to add enough staff to handle calls? Having to wait for over an hour is unacceptable. I understand that you can be super busy during crunch time, but so are we.
I also called a couple of weeks ago (non crunch time) and was told that the wait time was 1-2 hours. Again--unacceptable.
What are you doing about it?
#24443
