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Level 5
February 5, 2026

Ohio tax returns and client letter

  • February 5, 2026
  • 1 reply
  • 4 views

My Ohio clients that owe and I put on the form to withdraw the payment, the client newsletter shows the amount twice and instructs them to send in payment and also to have it withdrawn.  I talked to Proseries a long time yesterday and they couldn't fix it.  What do I tell my client?  I don't want it withdrawn from their account and for them to send the payment in.  It doesn't happen on the Michigan returns.  Thank you.

    1 reply

    Level 5
    February 5, 2026

    We're having the same problem with the Ohio client letter in ProSeries.

    Debst99Author
    Level 5
    February 5, 2026

    Did you call them also so they can hear from more people?  What are you going to do if it is not resolved?

    Level 5
    February 5, 2026

    I posted about it here 

    https://accountants.intuit.com/community/proseries-tax-discussions/discussion/ohio-client-letter-trigger-codes-in-ty2025-not-working-correctly/00/340982

    and just received a response from Kathi at Intuit that it will be fixed in a future update. Not sure what we'll do if it doesn't happen.