Skip to main content
J
JonL
Level 2
March 5, 2020

Lacerte Help Files Will Not Print

  • March 5, 2020
  • 3 replies
  • 13 views

I spent over 2 hours with Lacerte Level 1 and Level 2 tech support this Monday trying to find out why I cannot print Lacerte help files this year.  Both phone reps were completely unhelpful.  Why can we not print Lacerte help files for 2019 this late into the tax season?  Do you expect this problem to be resolved and if so when?

Thanks,

JonL

This topic has been closed for replies.

3 replies

User_61
User_61
Level 7
March 5, 2020

Help files from inside the Lacerte application? Or Help from the website? I can print the online site Help it is just ridiculously formatted. Maybe @IntuitAustin can help?  #AskMeAnything 

♫ faint buzzing noise ♪
IntuitAustin
IntuitAustin
Level 10
March 5, 2020

Are you trying to print help articles from within the program? 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"
J
JonLAuthor
Level 2
March 5, 2020

All help files from within the Lacerte software will not print. Confirmed with Level 2 tech support rep Hayley on Monday. It is a terrible problem.

I asked Hayley to report it, but evidently she did not.

Thanks,

JonL

IntuitAustin
IntuitAustin
Level 10
March 5, 2020

Hey @JonL 

We were able to replicate the issue and we're opening a ticket with our development team about this to diagnose the problem further.

Austin

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"
M
Mystery70
Level 2
March 5, 2020

For a quick fix, you can highlight, copy into word, and print from there.

Terms & ConditionsAccessibility statement
Tax software
Intuit Lacerte Tax
Intuit ProConnect Tax
Intuit ProSeries Tax
Referral Program
Workflow add-ons
Intuit Tax Advisor
Hosting for Lacerte & ProSeries
eSignature
Protection Plus
Pay-by-Refund
Intuit Link
Accounting solutions
QuickBooks Online Accountant
QuickBooks Accountant Desktop
EasyACCT
Training & support
Training Center
Learn & Support
Resources for starting a tax practice
Tax Pro Center
How to get started offering advisory services
Call Sales: 833-564-8436
Sitemap
Turbotax icon creditkarma icon QuickBooks icon Mailchimp icon
About Intuit Join Our Team Press Room Affiliates and Partners Software and Licenses

© 2026 Intuit Inc. All rights reserved.

Intuit, QuickBooks, QB, TurboTax, ProConnect, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

By accessing and using this page you agree to the Terms and Conditions.

Terms and Conditions About cookies Manage cookies
Legal Privacy Security
TRUSTe
Products
T1 Tax Module
T2/CO-17 Tax Module
T3 Tax Module
T4, T5 & Other Tax Forms
Tax Suites
Single Returns (OnePay)
ProFile 20
QuickBooks Online Accountant
Pricing
Pricing & bundles
Free trial
Learn
Getting started
Training
Webinars & events
Support
Download & activate
Community & support
System requirements
Refer a friend
Call sales: 1-844-861-3600
Manage cookies

© 2026 Intuit Inc. All rights reserved.

Intuit and QuickBooks are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Legal Privacy Contact Contact
Logiciels
Logiciel d’impôt T1
T2/CO-17 Tax software
Logiciel d’impôt T3
T4, T5 et autres formulaires fiscaux
Suites Fiscales
PayezPourUN
ProFile 20
Signature Intuit pour ProFile
QuickBooks en ligne Comptable
Prix
Prix et offres groupées
Essai gratuit
Apprentissage
Démarrage
Formation
Webinaires et événements
Soutien
Télécharger et activer
Communauté et soutien
Exigences système
Recommandez un ami
Appeler les ventes : 1 800 943-9834
Paramètres des témoins

© 2026 Intuit Inc. Tous droits réservés.

Intuit et QuickBooks sont des marques déposées d’Intuit, Inc. Les modalités, les fonctions, le soutien, les prix et les options de service peuvent être modifiés sans préavis.

By accessing and using this page you agree to the Terms and Conditions.

Nos offres d’emploi Contactez nous Renseignements juridiques Confidentialité