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3 replies

T
TaxGuyBill
Level 15
January 29, 2021

Most likely it will have SOME effect.  Whether or not it is enough of an effect to actually notice improvements, probably not.

    qbteachmt
    qbteachmt
    Level 15
    January 30, 2021

    "With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems."

    It means the ombudsman has a boss, now = another layer.

    Don't yell at us; we're volunteers
      IRonMaN
      IRonMaN
      Level 15
      January 30, 2021

      I wonder who the Chief Bad Experience Officer is for Intuit these teams.  Or does Intuit have a team for that?

      Slava Ukraini!
        BobKamman
        BobKamman
        Level 15
        January 30, 2021

        @sjrcpa "They are taking cues from the private sector."

        I hear the guy they hired has years of experience in private practice, as a proctologist.  

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