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Level 5
October 10, 2024

Intuit Ad Campaign to Wipe out their own customers

  • October 10, 2024
  • 6 replies
  • 42 views

Who has seent he ads from intuit that smacks tax preparers in the face? Directing taxpayers to "break up" with their tax preparer and switch to Turbo Tax????

I personally am offended as I pay intuit THOUSANDS of dollars every year. Who else is offended? Who else wants to join me in exiting QB shizza software? 

 

 

    6 replies

    sjrcpa
    Level 15
    October 11, 2024
    BobKamman
    Level 15
    October 11, 2024

    We need @Jim-from-Ohio to help us with the numbers, but the way I read the Intuit fact sheet here

    https://investors.intuit.com/_assets/_9891dcc3155fed93cd0c47fd8755e179/intuit/db/946/9949/fact_sheet/FQ4+2024+Fact+Sheet+External_.pdf

    . . .Pro Software is a pimple on the Intuit tax software posterior, with TurboTax bringing in more than 7 times as much revenue.  There is always going to be a need for professional software, and there is always going to be a need for DIY software.  Intuit does not have a monopoly in either market.  If you think your clients -- present and potential -- are going to be lured away by an advertising slogan, then you should ask yourself what you might have done better to convince them you are worth your fees. 

     

     

    Level 5
    October 11, 2024

    Thank you for responding. The trouble with your answer is it a rollover.. It does not matter how big Proseries is, there is a lot more $$ being given to intuit by professionals, even if they do not buy the Proseries. Layers and layers of software, that is pretty sub-par, as far as I am concerned. AND is a Monopoly as well.

    Your caddy insult about "luring" away fears is also super creepy. We do more than tax preparing so when turbo fails taxpayers, we charge to rescue them.  What you should be worried about, and if your not, you are simply sleeping, is the disregard and disrespect **bleep**uit has for their clients. If you liked being spit on, it is your preference. 

    BobKamman
    Level 15
    October 11, 2024

    "Caddy" instead of "catty"?  "Your" instead of "you're"?  Well, literacy has never been the strong point of many accountants.  At least they're good at numbers.  What's super creepy are those who keep coming back to buy the product, while badmouthing it for having other, larger sources of revenue. 

    I let Intuit run its business, including its advertising program, the way it chooses.  I just focus on my own practice.  

    George4Tacks
    Level 15
    October 11, 2024
    Answers are easy. Questions are hard!
    Level 3
    October 14, 2024

    Sounds to me that they don't need us anymore because we helped them build this huge data base of clients they can poach from us. And on top of that, we no longer have a value to them since TT is a 7 billion money maker and our fees while substantial to us, are a drop in all the oceans to them. I have been using Lacerte since Larry was there. I bet he would not be happy about this turn. They are literary sacrificing us for their $$'s

    sjrcpa
    Level 15
    October 14, 2024

    For Intuit, it's all about creating/increasing shareholder return.

    Same as all big companies.

    The more I know the more I don’t know.
    Level 4
    October 14, 2024

    Update from my association, people. I had faith in Inuit - and it appears that they listen

    Dear Victoria,

    Following discussions with Intuit regarding their latest ad campaign, I'm writing to provide an important update. We know many of you expressed concern about the message in their “tax break up” ad that encouraged taxpayers to move away from working with their current tax professional and choose a TurboTax expert instead. Intuit has informed us that they are discontinuing this ad and have already begun implementing changes, which are expected to be completed by the end of October.

    During our conversation, Intuit reaffirmed its commitment to supporting tax professionals and the growth of the tax and accounting industry. They also expressed gratitude for our feedback and clarified that the campaign intended to encourage taxpayers to work with a tax preparer. However, we communicated that NATP did not interpret the ad this way, and Intuit acknowledged the concerns raised by our community. They also highlighted that the intended focus of the ad was on serving lower-income taxpayers who often switch preparers in search of more affordable options, a population of taxpayers many NATP members also serve.

    We remain open and agree to have further discussions with Intuit and other stakeholders on how we, as a group, can help uplift the entire industry and expand opportunities for all tax preparers. While these developments are encouraging, NATP will continue to suspend the acceptance of advertising, sponsorship, or exhibiting dollars from Intuit until genuine support for working with us and other stakeholders to build the tax professional community is demonstrated.

    As always, NATP remains committed to advocating for the tax profession and ensuring tax professionals have the resources, education, and support they need to serve their clients effectively. We believe in fostering strong relationships between tax professionals and taxpayers and advocating for a robust and well-supported industry that benefits all stakeholders.

    We will keep you informed of any further developments. Thank you for your continued dedication to our profession.

    Sincerely,

     

    Scott Artman, CPA, CGMA
    CEO
    National Association of Tax Professionals

    Jim-from-Ohio
    Intuit Community Champion
    October 14, 2024

    @cdicfo great news there cdicfo. thanks for posting that. 

    Level 2
    October 16, 2024

    My understanding is they will beat last year's fee by 10% but you have to provide a receipt. I'd be happy to supply receipts for $10 - go ahead and beat that TT! Ok, maybe I wouldn't but I'd like to. I don't feel I would lose any clients to TT but I'm very offended by the this marketing campaign. I've been loyal to ProSeries for 29 years, that's obviously a one way street. 

    Jim-from-Ohio
    Intuit Community Champion
    October 16, 2024

    @ruester and everybody: 

    Intuit drops TurboTax ad following tax pro backlash
     
    Intuit has agreed to discontinue a TurboTax ad which encouraged taxpayers to abandon their professional tax preparer in favor of its full-service option. The National Association of Tax Professionals expressed its disappointment, with chief executive Scott Artman commenting: "Tax preparation isn't just about entering data or completing a form; it's about trust, accuracy and making informed decisions. The personal relationship between a tax preparer and their client is crucial. A professional knows you and your financial history, keeps you compliant with regulations and can adapt strategies based on your specific needs." Intuit has clarified that the campaign's intention was to encourage taxpayers to work with a professional preparer, and the ad's focus was on serving lower-income taxpayers looking for more affordable options. 
    George4Tacks
    Level 15
    October 18, 2024

    Just CUZ this discussion has been so much fun, I thought I would share what I got from another of the Intuit family - CreditKarma

    There is more but the offer is at https://turbotax.intuit.com/lp/byp/1495/?cid=ck_byp_notif

    Answers are easy. Questions are hard!