Client letter for 2023 tax returns

Forum|Forum|2 years ago
March 14, 2024
3 replies
12 views

Why are there such big gaps in the letter if the 'conditions' for a paragraph are not met. i.e. If the person does NOT have to make instalments, there is a huge gap after the paragraph before. There are gaps in between most of the statements of the letter, and it looks cheap. If I was a whiz at conditional programming, I'd fix it. But I'm not. The 'if's and 'end if's and 'else' are a little beyond me, without a bunch of studying up. Which I don't have time for right now. 🙂

ProFile (Canada)

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A

agcpcAuthor

Level 2

Profile staff.......can you address this please? I do NOT have time to personalize every letter, and it's a huge waste of paper.

M

Mario B

Level 11

Thanks for the feedback, I will let the designers know about this issue. Unfortunately , there will be no more changes to the software for this year, so if you want to save time , I recommend that you call our helpline, I apologize for the inconvenience.

A

agcpcAuthor

Level 2

Mario, I hope you are mistaken about no more updates. Profile has informed us of an update, and you have informed us of another being released this week. I DO hope the letter is being addressed. No vacation for the developers just yet..... 🙂

M

Mario B

Level 11

Yes there is an exceptional update tomorrow for a fix related to the T1 summary printout, but there will be no changes to the client letter. There was some changes regarding the GST credit form this year, and that might explain the gaps that you are talking about. I recomment that you edit the template to make it as you wish.

T

Tanz2

Level 2

To add to this... this letter is still a mess a month later at crunch time!!

The User1 customizable template carries the problems over, even when relevant sections are copied in pieces.
I have had to stop printing a client letter entirely.

ProFile, you can do better - this is so unprofessional. PLEASE FIX THIS LETTER!

M

Mario B

Level 11

Every tax year, some forms may or may not change in Profile. This year the GST form has changed, so the Default templates have changed to adjust for the changes. So anyone who has a customized template, has to pick the changes from the default tamplates and make some adjustment. The customized templates are meant to be adjusted each year when necessary. As per the gaps between the lines, I have provided these 2 link that should fix this. I hope that helps.

https://docs.google.com/document/d/1g8DawqHfXtg10O-a3lMn8n6A13TPCD7Q/edit?usp=drive_link&ouid=10[removed][removed]&rtpof=true&sd=true

https://docs.google.com/document/d/1QO6NkHqw6LeUoqsW9gP854804Lfric-1/edit?usp=drive_link&ouid=10[removed][removed]&rtpof=true&sd=true

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