Your firm administrator needs to grant you access

Forum|Forum|2 years ago
March 15, 2024
3 replies
30 views

Would you like to send an email to the administrator(s) at your firm requesting online access?

Just started getting this message in Professional PS 2023 a few moments ago. Have been getting this message in Pro 2020 for ~a month. I am the administrator and the only user of the program. Please provide instructions to correct. I need to file extensions.

BTW if I select "yes" to send Admin an email to authorize the email never arrives.

ProSeries Professional

This topic has been closed for replies.

D

dsteincpa

Level 4

I'm getting this message too - What do we do????

Just-Lisa-Now-

Intuit Community Champion

Go to the Windows Start Button > Programs menu and run Connected Customer

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

wjgutcpa

Level 5

I just want to know who is the nincompoop that thought it was a genius idea to roll this out on a deadline!

Hopefully they sleep well tonight with one eye open.

The_AntiTax_Man

Level 7

.@Intuit_Gabbi

I successfully logged onto PS23 earlier this AM. However, I experienced a problem with the ProSeries 2023 update mid AM today. I got bumped off-line mid AM. When I tried to relog-in to PS23 I got a message to email my Administrator and the log-in failed. I do not have PS23 on a network. I have a stand-alone set up. Hence, there is no Administrator to email and there are no Admin permissions to be had on my PS23 set up.

I ran the ProSeries 2023 "Tools -Repair Updates" routine under the windows start button. After running the "Repair Updates I was able to log-in to PS23.

I know, weird. Maybe this only affected me? Just a "heads up" if others PS23 users are experiencing this issue with the PS23 update this AM.

Many, many gremlins this season in PS23. Good luck to you all!

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