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T
the accountant 13
Level 2
January 30, 2024
Question

Wont let me download previous year software even though I own the latest version software

  • January 30, 2024
  • 2 replies
  • 15 views

This has been promised to me by numerous reps and yet no one will help. This company doesn't care about their customers let alone their employees!

    This topic has been closed for replies.

    2 replies

    Jim-from-Ohio
    Jim-from-OhioIntuit Community Champion
    Intuit Community Champion
    January 30, 2024

    do you have the fast path?  you need that

      T
      the accountant 13Author
      Level 2
      January 30, 2024

      Yup! 

        T
        the accountant 13Author
        Level 2
        January 30, 2024

        not to mention wasting 3hr+ on tax day

        George4Tacks
        George4Tacks
        Level 15
        January 30, 2024

        Have you tried the new ProSeries Tool Hub
        https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-proseries-tools-hub/00/71661

        Answers are easy. Questions are hard!
        T
        the accountant 13Author
        Level 2
        January 30, 2024

        Yes, It says it can't verify my license but I have purchased the latest software and currently using the current year software just fine.

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