Windows 11 updates 2021 not saving

Forum|Forum|3 years ago
June 23, 2023
11 replies
96 views

Anyone have a solution?

Individual

This topic has been closed for replies.

Best answer by IntuitEric

This workaround will leave the Client Letter/Invoice/Client Checklist going to a different printer, but will allow the impacted year of ProSeries to save, while we research a solution.

All steps below are for ProSeries 2021 Professional, but can be followed for prior years as well. Just replace "21" in these steps with the desired year (20, 19, 18).

Change Letter/Invoice Printer in ProSeries

Launch ProSeries 2021
Go to File / Print Options...
Select Printer, PDF, and DMS Setup
Change the Client Letters/Invoice/Client Checklist Printer to a different print driver
Save a client file to verify

If still unable to save

Close ProSeries 2021
Browse to C:\Prowin21\32bit
Open Prowin21.ini in notepad
Look for the following line under the [GlobalOptions] section
- LetterInvoicePrinter=HP LaserJet 1022 Class Driver,winspool,LPT1:
- This line will always start with LetterInvoicePrinter=, the rest will appear different depending on your selected printer
- Delete this entire line
Save and close the Prowin21.ini file
Repeat the steps under Change Letter/Invoice Printer in ProSeries

Work arounds are no longer necessary. Through collaboration between Microsoft and ProSeries developers, a solution has been found. It involves downloading a MSI file and editing it.

Steps to repair Windows 11 to allow ProSeries 2021 (and prior years) to Save (this includes Printing/Efiling/Restoring client files)

Download the Microsoft MSI file from this link
- Win11_KB5026446_Issue_Rollback.zip
Unzip the file (Win11_KB5026446_Issue_Rollback.zip)
Double click the unzipped msi file (Windows 11 22H2 KB5026446 230427_03057 Known Issue Rollback.msi) to install it
- Installing this msi could trigger your computer to reboot

After installing the MSI file, its group policy needs to be edited

Open gpedit.msc. (edit group policy)
1. Go to Windows Search
2. Type gpedit.msc
3. Then double click the Edit Group Policy, to launch it
Find the following
2. Under Computer Configuration
3. Then Administrative Templates
4. Then KB5026446 230427_Known Issue Rollback (For Testing Purposes Only)
5. Then Windows 11, version 22H2
Double-click on the highlighted item.
- KB5026446 230427_03057 Known Issue Rollback (For Testing Purposes Only)
Configure it as "Disabled"
1. Select the Disabled bullet
2. Then press Ok
Reboot the machine and test ProSeries 2021 (and/or prior years).
- save client
- print client return/letter/invoice