Level 3

Question

Why won't ProSeries Professional 2025 launch once installed on Windows 11 computer?

Forum|Forum|5 months ago
January 22, 2026
8 replies
37 views

I installed 2025 ProSeries Professional on my new Windows 11 computer and it will not launch. The 2025 program is working fine on my Windows 10 computer. Intuit customer service was no help and they have not called me back since I called two days ago. I was on the phone with customer service for over 2 hours. Anyone having this issue also? I was able to install/launch years 2020-2023 with no problem. I also tried installing/launching 2024 on my new computer and that year is having problems too.

ProSeries Professional

Just-Lisa-Now-

Intuit Community Champion

@Kathi_at_Intuit can we get an engineer tagged for this one? This was a FB group posting I asked them to post over here.

This customer has already gone through over 2 hours with support and tried everything I can think of to fix this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

L

LEVA4657

Level 3

Somewhere within the update from 1-22-26 to 1-27-26 it appears that there was an interuption with the C++ within the Windows 11 platform during the installation of the updates that occurred that weekend. The C++ issue was not there until for sure Monday/Tuesday of this week. One of the respondants indicated a re-installtion of Windows 11 and a re-installation of the 2025 Pro Series - which indicated that there was a bad call via C++ within the updated product. Additional product testing did not appear to catch the issue and the result was hours on the phone with support personnel from the community. This was the first time in 35 years of using Pro-Series that this issue occured - however, it apparently did not fully test correctly. (For what it's worth from a retired IT guy working PC's and Main Frames.) Now, I'm working from home and one of the support personnel finally grew frustrated and advised me to contact my IT department. Very sweet support person - but the issue within the C++ on Windows 11 could have been avoided and made life much easier.

vc_redist.x86.14.40..33816.0

vc_redist.x64.14.40.33816.0

George4Tacks

Level 15

Here are some links that might help.

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/how-to-resolve-proseries-2024-download-problem/00/312376

https://accountants.intuit.com/support/en-us/help-article/data-utilities/proseries-tool-hub-helping-fix-common-problems/L3c9BxAV2_US_en_US?uid=mkps0dr5 Use the Program tool?

https://accountants.intuit.com/support/en-us/help-article/open-programs/proseries-freezes-opening/L5X123EGR_US_en_US?uid=mkps23cc

I know I have seen issues where a window opens but is unseen and that causes the issue. AI offers: To move an off-screen window on Windows, use Alt+Tab to select it, then press Alt+Spacebar, then M, and use the arrow keys to drag it into view, or use Shift + Right-Click on the taskbar icon and select Move.

Answers are easy. Questions are hard!

W

wjcotton

Level 2

This worked for us. We did the Manual VC++ Redist Install. The one that I think needed the repair is the X64, however, do the repair for both.

https://accountants.intuit.com/support/en-us/help-article/install-products/instructions-install-vc-redistributables/L6m3oySz4_US_en_US

Kathi_at_Intuit

Moderator

Hi @Just-Lisa-Now- Thanks for the tag and assisting in getting help. We will look into this and get back to you.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

B

bpeterson38

Level 2

I am having the same problems downloading on Windows 11 were you able to find a solution.

W

WIENCLOAuthor

Level 3

No. My IT person had to re-install Windows 11 and then back-up/transfer all my files from my hard drive. He tried all the other suggestions in the responses but nothing was working. He said it is working and launching now but I need to pick it up from his office tomorrow to make sure. So much time spent with Intuit over the phone and it came down to this. Originally, I upgraded to Windows 11 back in January 2025 and it wasn't until I downloaded ProSeries 2025 did I start to have problems with the tax software program.

L

LEVA4657

Level 3

See my latest updates. The issue was an update to the C++ programming within Windows 11. It appears that it may have drifted from the ProSeries 2024 and 2025 programs. I've been able to correctly use both years without issue and they are correctly filing returns electronically and getting updates from the IRS server(s) as well.

Good Luck!

I

ikatz

Level 3

I have 2025 instaulled on Windows 11 there are bugs but it does open after four reinstalations. Try to uninsual and reinstaul it. Customer service is a waste of time, I spent 8 hours with them on the phone today. 6 different agents and noone had any knowledge of 2025 software. What a JOKE!!!

J

jeannejag

Level 2

My computer froze with a Bit Lock. I got past that on Friday but now I am not able to get 2025 ProSeries to move forward to the login screen. I have reinstalled the file several times. What do I do now?

IntuitKatie

Moderator

@jeannejag Thank you for being part of this Community and for posting your questions and concerns. We truly appreciate you being here. If you haven’t already, please reach out to ProSeries Support for assistance, as they can best help with your specific situation. Thank you again for being part of the Community.

I

ikatz

Level 3

2025 Proseries isn't compatible yet with Windows 11. I spent a day talking to customer service who were not much help and then just tried reinstuling it a few times until the kinks seemed to fix themselves.

The 2025 is badddddddd so have patience.

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