Why does it ask me to pay by return when I paid 200 returns in full and only submitted 23???

Hello!

I paid for 200 returns in full and I have only submitted 23 returns.

I cannot submit anyone, because it is asking for $65 for the federal return.

The state (CT in this case) went through, however, for the federal return it is asking for $65.

Please let me know how I can fix this.

Thank you!
Kindly,

Corina G

Intuit Community Champion

Nobody here has access to your account details, you'll need to call support for this type of thing, sorry.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

CoriGAuthor

Level 3

I called proseries and I had to license.

I first updated the installed products

and after that licensed Proseries

From the Update menu, choose Update Installed Products.
The ProSeries Updater will show that it's checking for updates.
When the updates are complete, the HomeBase will show Restart ProSeries to apply updates under Messages from ProSeries.
Either click on Restart ProSeries to apply updates and select Yes, or close ProSeries.

From the Tools menu, select License Products.
Make sure the Firm Information and select OK.
Product licenses will appear. Make sure your product license information is correct and select Close.

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