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SteveRoling
Level 1
January 26, 2026
Question

Why aren't new users receiving their invitation email from ProSeries?

  • January 26, 2026
  • 1 reply
  • 10 views

I am trying to add a new user to ProSeries. When I click the button to send him an invitation email, nothing happens on his end. He never receives the email. There are no blocked sources on his Outlook account. The invitations are not going to junk. Any idea what is going on?

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
February 2, 2026

Hi @SteveRoling glad to see you in the Community and thanks for asking about the invitations not being received. If you haven’t already, we recommend reaching out to ProSeries Support for assistance with this. 

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**
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