Why are standard client letters not available in 2023 proseries?

Forum|Forum|2 years ago
February 21, 2024
4 replies
11 views

client standard letters grayed out

ProSeries Professional

This topic has been closed for replies.

GodFather

Intuit Community Champion

Basic or Professional? I have Professional and I've been using standard letters all year. While the federal return is open, click on the Tools menu and you should see an option for letters. Follow the prompts from there.

IRonMaN

Level 15

Click on the state and then go back to the federal or exit client and then go back into client. It’s a minor glitch that happens periodically this year.

Slava Ukraini!

G

gsa11

Level 3

For me, "periodically" is every single return. Also, I can't print the letter with the return for pdfs because it's not even an option under the "choose items to print" button in the print dialogue box.

T

TAX GUY 35

Level 2

I also have this problem, but if I go back and request an update to software the client letters does reappear and I can then choose the letter I wish to print for the client.

Just-Lisa-Now-

Intuit Community Champion

It’s some weird glitch in the program. If you exit the file and reopen it, they should be back to normal or if you switch over the state and then back to the federal they should be available.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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