Level 2

Question

When I tried to attach pdf under e-file, nothing happens

Forum|Forum|3 years ago
February 3, 2023
4 replies
40 views

When I click "E-file" - "add pdf files" - "add attachment", after selecting the pdf that I want to attach, I click "open", nothing happens, I'm not even getting an error message.

I tried different return and different pdf files, none works. I called the Proseries support, they told me that it could my computer's problem. What is the possible issue here, anyone knows?

Would really appreciate if anyone can help. Thank you!

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

works for me, no problems.

You may want to run REPAIR UPDATES from the Windows Programs menu. Close ProSeries, go to the Windows Start button

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

midnight taxAuthor

Level 2

I have tried that with the Proseries support, but it didn't work. They said it might something wrong with my computer, but they can't offer a solution. Thank you anyway.

J

jeffmcpa2010

Level 10

I would try two things.

1. try lisa's suggestion of using the repair updates.

If that does not work. Log out of and close all open programs, shut down (not restart) your computer, and turn it back on after a couple of minutes and see if that helps.

One other thought - maybe make sure the files you are trying to attach have a .pdf extension on them.

After that I am out of ideas.

Just-Lisa-Now-

Intuit Community Champion

this is what I get after selecting the pdf and hitting Open

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

J

JPiacenti

Level 2

I am having the same issue. The update repair did not work.

M

midnight taxAuthor

Level 2

I actually figured it out last year. It's regarding the file location and the pdf is secured, so you cannot attach it. Try to move the pdf to a different file, such as "download”, then you should be able to attach it.

T

TereeC

Level 3

Thanks for your suggestion of moving the files to download or somewhere else. That worked perfectly. What is funny is that I have used the function with files in the client's file repeatedly this tax season (and past seasons) and never had this issue. That seems strange to me as all of the client files are the same (I think). Anyway, thank you!

J

JPiacenti

Level 2

SOLVED for us. The PDF we were trying to attach was secured. We removed the file security and then it was able to be attached.

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