Level 2

Question

What is wrong with Intuit and their products this year?

Forum|Forum|3 years ago
March 4, 2023
4 replies
42 views

In all my years (40+) I have never seen such poor planning and response from Intuit on it's Proseries products as I have this year. Let me cite the following examples:

1. Form 8915F for 2022. First it was to be available on 2/23/23 but that got pushed back to 3/2/23 and is now further pushed back to 3/9/23. We are now getting complaints from clients for the delays in filing. Not acceptable

2. When attaching Form 804, the WI individual return cannot be efiled this year. What happened, it worked in all prior years?

3. Just got a notice that WI individual returns are not on hold if they have Medicare or Long Term Insurance involved until 3/10/23.

4. WI requires a PW form to be included when efiling (only way to send it in) when tax is paid or withheld at the partnership level. The WI rules are specific on this. However in my attempt to let Proseries know I got the run around. When was the form approved? After 2 hours, it was a waste of my precious time

Does Intuit not care about the the quality of the product in preparing its software for the upcoming year? I have clients who are not happy and are leaving due to this.

Mike O

ProSeries Professional

This topic has been closed for replies.

J

jeffmcpa2010

Level 10

You must have slept through last season......

seems to me there were many more complaints in 2022

IRonMaN

Level 15

But last year we didn’t have the splash screen twins to complain about.😜

Slava Ukraini!

BobKamman

Level 15

Maybe the sky is falling. Or maybe it is falling just over Wisconsin. I don't have any 8915F filers so I haven't been following that issue, but someone posted that IRS had not yet released the form. Do any other software vendors have it yet? Let's not blame Intuit for IRS delays. Nor for Wisconsin glitches, if its Department of Revenue is providing cheesy service.

Skylane

Intuit Community Champion

Overall the software has been functioning well. There are always issues with some forms and functionality… especially the first month. If IRS delays issuance of a form you can’t blame Intuit… you can expect them to be ‘ready to go’ when approval is received…. There will always be isolated glitches… but, feel free to come here to rant… I do

If at first you don’t succeed…..find a workaround

HOPE2

Level 7

EVERYDAY PROSERIES IS CRASHING AND I HAVE TO REBOOT IT. THIS YEAR MY TIME WASTED FOR THIS LIKE PROBLEM CRASHING AND E-SIGNITURE PROBLEMS. FOR SO FAR HAS BEEN HORRIBLE AND THAY WANTED ME TO PAY DEFERED PAYMENT. THAT IS REALLY VERY INTERSTING PART.

abctax55

Level 15

@HOPE2

If you will give me your address I will gladly buy you a keyboard that has a functions caps lock/shift key.

The constantly YELLING is just not necessary, nor is it effective when done in almost every post.

HumanKind... Be Both

T

TaxGuyBill

Level 15

1) That is probably the fault of the IRS, not Intuit. The IRS keeps revising the form and/or Instructions.

2-4) Intuit is not overly concerned about State errors. They might be eventually fixed, but it could take several years.

HOPE2

Level 7

PROSERIES IS CRASHING NOT IRS🤣

J

jeffmcpa2010

Level 10

QUIT YELLING PLEASE

It must be something particular system equipment, I have not had a system crash while proseries was running in years, spread sequentially over 2-3 desktops and an older laptop(2020 working from home) .

I only use mainstream hardware (mostly Dell) with top level intel processors (as of purchase date) with about double the recommended RAM. That has worked for me.

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