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A
anniebear
Level 5
February 11, 2026
Question

verify pin not working

  • February 11, 2026
  • 1 reply
  • 12 views

Proseries keeps asking me to verify my PTIN in preparer info. It is my PTIN. I have retyped it and still get the message. Can anyone help?

Thanks.

1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 11, 2026

Theres a checkbox in the Preparer Information 

Tools > Options > Firm Preparer Info > its a little box that says PTIN Verified Correct, Right next to your PTIN, it needs to be checks

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    A
    anniebearAuthor
    Level 5
    February 14, 2026

    There was no check box next to my pin. Called tech. They thought it should be there too. But when they realized it wasn’t had me scroll down on the firm ero page and it was there at the bottom! Very strange, thanks for reply.

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