Users unable to run ProSeries 2022. Prompted with "Successful" and never launches

Forum|Forum|3 years ago
March 21, 2023
1 reply
15 views

Hi there,

I'm an IT administrator and I have ProSeries 2022 running in our environment in a "Client-Server Network"

I've followed the installation instructions here: https://proconnect.intuit.com/support/en-us/help-article/install-products/download-install-proseries-professional-network/L5OEfPiH7_US_en_US

Our environment is slightly different in that the "workstations" are RDS Terminal Servers running Windows Server 2016 OS. We have 4 Terminal servers and users will connect to 1 server in a round-robin fashion.

Problem:
Our users are having problems running the software. When they launch ProSeries 2022, they'll see a "Successful" message box (Link shows error:) https://imgur.com/a/JKSUVQZ

As a work-around: It's not until I run ProSeries as "Administrator" are the users able to run the software. There's nothing special that happens when I run as Administrator either, I don't see any pending updates, since we have auto-updates turned on. It's almost like, when I run as Administrator it's completing updates in the background, but like I say, I cannot confirm why this works.

Anyway, it's become extremely cumbersome as this happens almost any day (At least any time the users try and run ProSeries on that RDS Terminal server).

Before anyone tells me I need to re-install, I'll tell you I've already tried that. The root of the issue needs to be addressed. Telling me to re-install is the equivalent of "I don't know" and I've been told this way too many times. I had a good 1hr call with support and they were not help, I was told I'd be given a ticket number, but that never happened, so what ever notes were taken by Intuit support are probably lost.

Anyone in this situation or have any advise?

This topic has been closed for replies.

qbteachmt

Level 15

Please keep in mind this is mostly peer end users. It's not a direct line to Intuit.

I can try to help, but I mostly support Lacerte (developer code) and Quickbooks. I can tell you that nearly everything Intuit-ish needs your users to be Admin on their local machines. Well, in my case, it's always. I've never had a restricted environment work.

Is this RDP Desktop or RDP App? Are you trying to host the program, in other words? And you are not using Intuit Hosting via Right Networks? Just trying to draw the network loop picture in my mind.

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J

Jmccracken112Author

Level 2

My network layout is..

Admin computer running Windows Server 2012 R2

4 Workstation computers running Windows Server 2016. (These are RDS hosts - in a farm)

User connects to workstation computer (non-admin rights).

We used ProSeries last year (2021 version) and didn't experience this problem (The "Successful" prompt - that doesn't allow the program to run).

qbteachmt

Level 15

More specifically, I'm trying to understand where is the program itself stored and launched from: work station or server, for concurrency considerations? And instead of everyone being Admin, did you try "run as Admin" for the installs, for all users? That can isolate them to only those functions, and protect your server access controls.

"We used ProSeries last year (2021 version) and didn't experience this problem"

I don't know if it matters to your install/network, but you know that 2022 is now 64-bit. Did you check if you have a compatibility issue?

Don't yell at us; we're volunteers

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