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Slidingbear
Level 1
September 9, 2025
Question

Update Installed Products

  • September 9, 2025
  • 1 reply
  • 4 views

Has anyone had the problem when filling a return, the filing fails because the software is out of date but when updating ProSeries, the "Initializing Connection" screen does not work?

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
September 11, 2025

Hi @Slidingbear,

Welcome to the community and thanks for posting your first question! If updating through the program is not working, you could try this ProSeries article to see if it helps:

How to refresh ProSeries updates

If this still doesn't work we would recommend contacting ProSeries support if you have not already. They would be able to assist you with this. 

We look forward to seeing you around the community! 

 

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