update efile status on new computer 2016-2022

I followed the intuit directions, but efile status will not update on new computer.  Spent 2 hours on phone with support, just walked me through what was already done.

• Install ProSeries on your new computer, starting with the oldest tax year first. [1]

• On the old computer:
  • Open ProSeries and go to your Homebase.
  • Highlight all client files (change Homebase view to All Files if needed).
  • Go to File > Client File Maintenance > Copy/Backup and save the files to a flash drive.
  • Using Windows File Explorer, copy the HOMEBASE and COMMON folders from your ProSeries directory to the flash drive to preserve settings and letter templates. [1, 2, 3, 4]

• On the new computer:
  • Open ProSeries and go to File > Client File Maintenance > Restore, pointing to the flash drive to restore your client files.
  • Copy the HOMEBASE and COMMON folders from your flash drive into the respective ProSeries installation folder on your new computer's C: drive (replacing existing files if prompted).
  • Run Homebase Database Maintenance inside ProSeries to sync the database.
  • Open the EF Center, highlight your client files, and choose Update Selected Acknowledgements to pull over e-file records. [1, 2, 3, 4]

Any ideas to get 2016-2022 efile status to update?