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H
Heidelberg
Level 1
May 1, 2026
Question

Unable to validate your online credentials Please try again later.

  • May 1, 2026
  • 2 replies
  • 24 views

I just purchased Proseries 25 basic yesterday 4-30-26 and installed it.  I was told it will be working within 1-2 hours.  Now 16 hours later when I try to open the program I get the message 'Unable to validate your online credentials
Please try again later.

On Intuit profile it says 'purchased'  

I downloaded the program using the link provided, installed, attempted to open the program then receive this message

2 replies

Jim-from-Ohio
Jim-from-OhioIntuit Community Champion
Intuit Community Champion
May 1, 2026

Maybe try this.. from Homebase > Tools > License Product

    I
    IntuitKateModerator
    Moderator
    May 1, 2026

    Hi @Heidelberg,  Welcome to the Community! Here is a help article with troubleshooting steps you can take: "Unable to validate online credentials" error when signing into ProSeries. If you are still running into any issues, please contact ProSeries Support. 

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