unable to validate?

Forum|Forum|2 years ago
March 20, 2024
2 replies
14 views

i have this relatively large client that i see on a regular basis and actually just load proseries to a computer they have just designated for me. and prepare return at their location. I can access current year, but not any prior years. And I like to cheat and look at the prior years to help in posting some of their investment transactions from 1099-B. but now...I get the unable to validate. Anyone have any suggestions? was this the olde...'do something before xxxx date" that I missed? or something else?

ProSeries Professional

Best answer by IRonMaN

You don't want the icon. You want to click on your computer start menu where the list of programs comes up and select it from there.

IRonMaN

Level 15

Try this:

"Unable to validate online credentials" error when signing into ProSeries (intuit.com)

Slava Ukraini!

dd4vols

Author

Intuit Community Champion

evidently I'm doing something wrong..when i click on the icon...i don't get any options llike "proseries Update"

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IRonMaNAnswer

Level 15

You don't want the icon. You want to click on your computer start menu where the list of programs comes up and select it from there.

Slava Ukraini!

abctax55

Level 15

When I've had issues like this with Lacerte... I've resorted to just re-installing the entire program. YMMV since you are using PS.

AND, I don't consider it cheating to look back at 'how to enter crap' from the prior year. I'm well past the need to 1) remember, 2) recreate the wheel 😉

Good luck

HumanKind... Be Both

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