Unable to transfer data from prior year's form 990. Message: An unknown error occurred while attempting to transfer (900). How to fix error?

Forum|Forum|3 years ago
March 14, 2023
1 reply
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D

dfleck

Level 2

has anyone encountered error code 900 when trying to transfer a prior year 990? Any help would be appreciated.

E

Elmo

Level 3

I transferred some of my 990 clients without problem but received same error message on one of my clients. Not sure why yet. A fix my be needed for certain 990 returns from 2021 to 2022. Anyone have the solution please let me know before tech call.

D

dfleck

Level 2

I spent an hour on the phone yesterday with the same error and it was a nightmare , the person did not understand the issue and kept telling me to do something that had nothing to do with my issue. I told her i had to get an extension and was told 24 to 48 hours for someone to call me back. I am done with Pro Series after 25 years of using the software. The support is horrible, I cant understand what half of them are saying and the connections are horrible. I have NEVER had as many issues with the software as I have this year and I am not spending over $7000.00 for the lack of support they are now providing. Mine is still not resolved and I have still not received a call back.

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