Unable to Send Esignatures

Forum|Forum|4 months ago
February 20, 2026
2 replies
12 views

Starting last night, I tried to send an e-signature request to a client and it won't go through. The error message says it is something on their part but it is still happening this morning.

Anyone have this problem and know how to resolve it?

Thank you in advance!

Jeremy

ProSeries Professional

N

Norman2001

Level 6

Yes, I've had that problem a couple of times. I closed Proseries, then opened it. Then it worked.

IntuitKatie

Moderator

Hi @jnkniffencpa

Thank you for posting in the Community. We are currently researching the issue with e signature. Here is a knowledge base that may or may not help with your specific situation:
How to use eSignature in ProSeries
The issue is specific to the OneClick feature (Authorization forms only) when used for a Married Filing Jointly (MFJ) combination that requires a spouse's signature and the 8879TA from is included in the e-signature request. A temporary solution is to use the regular request widget (Authorization forms & other documents) as an alternative to Authorization forms only. If this does not relate to your specific situation please contact ProSeries Support.

M

mkirk

Level 2

I have the same problem - started yesterday 2-20-26 and still does not work today 2-21-26

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded