Level 2

Question

Unable to import this client, because "legal business name" is missing. Update this manatory information and retry.

Forum|Forum|5 months ago
April 27, 2026
7 replies
114 views

I keep getting this error "unable to import this client, because "legal business name" is missing. Update this manatory information and retry." when importing from QBO into proseries professional. It has happened on the last two clients that I have tried to import. Both have had their legal names entered into QBO. Does anyone have a fix? Proseries blames QBO and QBO blames proseries and I'm unable to get any answers.

Please only comment if you have an actual solution.

Just-Lisa-Now-

Intuit Community Champion

what are you trying to import? Might be quicker just to manually enter the figures.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

V

valleyacctAuthor

Level 2

No way, you must have never used the import. It's way faster to import than to manually enter.

Just-Lisa-Now-

Intuit Community Champion

If it doesnt work and you have to call support, sounds like its not faster.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

sjrcpa

Level 15

Is the punctuation or lack thereof the same in each file for the business legal name?

The more I know the more I don’t know.

V

valleyacctAuthor

Level 2

Yes, I have even copied and pasted to make sure both names are correct.

H

Hillside1

Level 2

was there a fix for this?

Kathi_at_Intuit

Moderator

Hi @Hillside1 nice to see you in the Community and thanks for asking if there was a fix for this. This would be something to contact support about. We’d recommend connecting with ProSeries Support and then if need be, QuickBooks Online Support.

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