Trouble with Downloading the ProSeries Product

Forum|Forum|5 months ago
January 29, 2026
3 replies
8 views

I'm a 26 year user of Pro-Series so I'm very familiar with the product. Currently, I am having a problem with the "Download Product" button. It just makes a quick flash and then goes back to the Dashboard page where I started. I'd download from last years product but I'm on a different computer than the one we had ProSeries Professional installed on. Has anyone had this problem and can give me some tips?

ProSeries Basic

IRonMaN

Level 15

I would try downloading 2024 on that computer. If it installs properly I would then try installing 2025 from the 2024 program

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

Could your anti-virus or firewall of some kind be stopping the download?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Kathi_at_Intuit

Moderator

Hi @Merc Glad to have you in the Community and thanks for posting about trouble with downloading the ProSeries Product. If what was suggested does not help here are some articles that might:

How to download and install ProSeries as a standalone

How to download and install ProSeries Professional as a network

Installing ProSeries Professional or ProSeries Basic on a new computer

If you need further assistance with this, we would reach out to ProSeries Support.

@IRonMaN @Just-Lisa-Now- Out of curiosity do you know if you update through the product does it create an executable file that could be copied to the new computer and then use that to install?

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Just-Lisa-Now-

Intuit Community Champion

I cant remember if it prompts you to Run or Save the file, I feel like it just executes the installation, no options, but I cant remember for sure.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

Yeah, I don't remember for sure either, but I believe Lisa is correct.

Slava Ukraini!

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