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Level 1
February 2, 2024
Question

topaz signature pad. I got the pad and I can't get the signature to show on the forms or to store the preparer signature or the client signature. How do I get the signatures to show on the printed out forms?

  • February 2, 2024
  • 2 replies
  • 14 views

I spent two hours on the phone with Intuit customer technical service and they could not help me.  They could not figure it out.  I purchase the Topaz model that pro-series recommended before I purchased the model so that I could get the support.  Can anyone help me?

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    2 replies

    Level 3
    February 2, 2024

    Interested as well.  We did the same, but the signature isn't showing up.  Everything is set-up as per the instructions, and the signature is there in the signature screen; but isn't printing on the returns.

    Level 2
    March 2, 2025

    I am also trying to get the signature to work.

    Any suggestions?