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Level 1
March 24, 2024
Question

The firm information and Preparer information is disappeared in ProSeries network system 2023

  • March 24, 2024
  • 2 replies
  • 13 views

Firm, Preparer & ERO Information Disappeared in ProSeries Professional on a Network.

This topic has been closed for replies.

2 replies

Just-Lisa-Now-
Intuit Community Champion
March 24, 2024

Ive seen people complain about it in the past, no clue why or how it happens.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
March 24, 2024

Did you feed your computer after midnight?  

Evidently there are some new gremlins floating around this year.  Like Lisa, I have seen a post or two about the issue.  If it just happened once, load the information back in and keep your fingers and toes crossed.  If it is happening repeatedly, you might want to give support a call.

Slava Ukraini!
Level 3
September 2, 2024

I am experiencing the same thing....was this issue ever resolved???