Stuck on Sign in screen?

Forum|Forum|1 year ago
March 15, 2025
1 reply
21 views

Hello, anyone running into a problem when trying to open Proseries 24 and the sign in screen is just spinning without an option to sign in?. Any of the other past years are able to open and sign in fine, I tried unstalling and re installing the software and is still stuck on sign in screen. I am able to disable wifi and sign in offline but when I try signing back in program is just stuck on sign in screen. Any ideas?

ProSeries Basic

This topic has been closed for replies.

Best answer by nreyes119

After trying lots of different things, I just found the answer in the forums from 4 months ago. This is what worked for me:

Clearing the program browser cache:

Close ProSeries.
Open File Explorer.
Browse to the CefSharpBrowserCaches folder:
- The default location is C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches
- For Intuit Hosting users the location is H:\Settings\Users\ # \AppData\Local\Intuit\Common
- The Username portion of the path will be your Windows Username.
- This does contain a hidden folder. To show hidden folders: In File Explorer, select the View tab, then check Hidden Items.
Find the ProTaxYY folder for the year impacted.
Right click on the folder and select Rename.
- For Intuit Hosting users use F2 to Rename the file if your screen is maximized or in File Explorer select Home then Rename.
Add OLD to the end.
- Example: ProTax24OLD
Open ProSeries.
The cache will be rebuilt automatically.

N

nreyes119AuthorAnswer

Level 2

After trying lots of different things, I just found the answer in the forums from 4 months ago. This is what worked for me:

Clearing the program browser cache:

Close ProSeries.
Open File Explorer.
Browse to the CefSharpBrowserCaches folder:
- The default location is C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches
- For Intuit Hosting users the location is H:\Settings\Users\ # \AppData\Local\Intuit\Common
- The Username portion of the path will be your Windows Username.
- This does contain a hidden folder. To show hidden folders: In File Explorer, select the View tab, then check Hidden Items.
Find the ProTaxYY folder for the year impacted.
Right click on the folder and select Rename.
- For Intuit Hosting users use F2 to Rename the file if your screen is maximized or in File Explorer select Home then Rename.
Add OLD to the end.
- Example: ProTax24OLD
Open ProSeries.
The cache will be rebuilt automatically.

Clearing the program browser cache:

Clearing the program browser cache:

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded