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M
MarydeniseF1
Level 3
January 29, 2026
Question

Spouse unable to sign eSignature request

  • January 29, 2026
  • 1 reply
  • 11 views

I sent an eSignature request to a couple. They use the same email. They each got a request email. He was able to go in and enter a remote signature. When she opened her request, it did not allow her to enter a remote signature.

The message I get is that it is partially signed. 

What do I need to do to be able to get her to try to sign again?

1 reply

ljr
ljr
Level 9
January 30, 2026

I'm not sure as I only recently tried using the esignature feature and only for single clients - spouse really doesn't have her own email address? Could you edit and get different email address for her?

M
MarydeniseF1Author
Level 3
February 2, 2026

Older couple. Only have one email address, been that way since they set one up. They don't want separate ones. They call it a family email.

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
February 12, 2026

Hi @MarydeniseF1 Great to see you in the Community and thanks for posting about the Spouse unable to sigh the eSignature request. Could you please retry sending the eSignature request and have them try and sign. 

 

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