Software won't run update check

Forum|Forum|5 months ago
January 27, 2026
1 reply
10 views

When I try to update my installed product, the ProSeries Update window pops up and doesn't do anything. It's just stuck on "initializing connection".

ProSeries Professional

Just-Lisa-Now-

Intuit Community Champion

First look at the updates Log and see when the last update was installed

Top menu bar Information > Logs > Updates Log

Does it do the same thing if you close PS and run Update from the Windows programs menu?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

H

HollieRowAuthor

Level 2

Looks like there are no new updates. Still weird that it won't run the check and say there are no new updates. The reason I was running it is because the signature page for Arizona won't print. It says "Form is not final" and suggested I run updates. I checked the forms ready page and found out it won't be ready for 2 more days (hopefully). Thank you for your response!

Just-Lisa-Now-

Intuit Community Champion

The forms release page says it wont be ready until the 29th.

You should bookmark this link so you can see the status of forms

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?product=PROSERIES&bu=PROSERIES

Ahhh I didnt read your full message, looks like you know how it works!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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