software issues

Forum|Forum|3 years ago
January 25, 2023
2 replies
22 views

I have been on the phone just waiting for someone to come to the phone and help me. I have lost a whole day of work. I need someone to answer the phone or resolve my problem. Today. I have appointments and I can not do therm.

Will no longer let me update.

ProSeries Basic

This topic has been closed for replies.

IRonMaN

Level 15

It won't let you update, or there were no updates found when you tried?

Slava Ukraini!

ljr

Level 9

plenty of mornings with no update to be had. 😊

R

RETaxAcctBrk

Level 3

Yep, I am having the same issue. Updates available, but I get error codes, which have changed over the months. We have spent days with support, no solution. Prior years update with NO issue. Same issue on all computers. My IT department keeps finding different workarounds, including shutting off all security software, or closing certain web filters, downloading in safemode - it's a mess.

3/7/23 9:32:23 AM - TWinTaxInitializer
DoBeforeInitialize: Exception = Operation aborted

1/26/23 12:41:24 PM - Exception: TClientGrid
Exception: Tab index out of bounds @00E4D7C7
Owner: [frmClients.frmMain.TApplication.]
Parent: [TOxScrollPane.oxMain.WorkPanel.WorkPanel.frmMain.]
TClientGrid

1/21/23 12:53:06 PM - TfrmMain
A problem occurred while checking Connected Services. Access violation at address 01831019 in module 'w22tax.exe'. Read of address 00000000

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