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D
djournell
Level 1
February 15, 2026
Question

Software doesn't recognize my ERO/EFIN number already registered.

  • February 15, 2026
  • 1 reply
  • 4 views

I have double-checked all my ID #s, reinstalled the software, and re-transferred the client files.

The client name on the preparation screen is pinked out, and says it doesn't recognize my ERO #.

I have been using this software for 10 years and nothing in my registration has ever changed.

1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 15, 2026

I had to re-register my EFIN with Intuit a year or 2 ago, sounds like you may be in the same boat.

If TOOLS > License Products doesnt pull it in.....

https://accountants.intuit.com/support/en-us/help-article/business-address/register-efin-intuit-e-filing/L3GaFnuWy_US_en_US?srsltid=AfmBOopxdlgJzxCppC0eyi0AC6IvWZ0g8ywNccBCSjVXKdmn6X_ceKWB

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    T
    Terry53029Intuit Community Champion
    Intuit Community Champion
    February 15, 2026

    I had to reregister this year because I did a typo when I installed 2025 (first time I remember being asked for my EFIN when installing). I wound up having to delete and reinstall making sure I put the correct EFIN, and up load my accepted  EFIN info to my account.

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