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sullivan
sullivan
Level 2
February 10, 2023
Question

Return Authorization asking for processing fee

  • February 10, 2023
  • 1 reply
  • 16 views

I purchased Proseries 2022 as every year however when I try to print it asks for processing fee.  Installed updates and licensed Products but still cannot print unless I add funds.  Anyone have ideas what I am overlooking?

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1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 10, 2023

Did you purchase Basic, but downloaded Professional by accident?  You need to verify what you actually purchased.  If you purchased Basic then returns prepared in Professional will be Pay Per Return

If your toolbar looks like this, youre using Professional. 

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