Renewal Quote Details ( or lack of ) Feedback

You have learned the dirty little secret of Intuit - they suck at communications.

1040 Complete is unlimited 1040s and all states.  

Business entity returns (1120, 1120S, 1065, 1041, 990, etc) will be Pay Per Return,

in 2025, the cost for PPR with a fed and state return was $151 (I cant remember what the break down was for fed vs state)

Checklists and Analysis (Client presentation) are included.

I believe Link is included for file transfers (I dont use it, so Im not familair)

I dont think ESign is included, maybe the first 10 are free, I dont use them so Im not sure.

Organizers are separate, Im not sure what unlimited is, but I think to print them individually in 2025 they were $15 each.

No W2 or 1099 services.

Its all a big game where they charge legacy users a boatload with no real added benefits.  My quote was 9% higher than last year which was 6% higher than the year before.  At what point do they price themselves out of the market.  15% increase in the cost of the program over two years and I see no improvements.  The organizers have not changed in 15 years.  They are not fillable for the client nor can we alter them other that add or remove pages and control the order in which they print

When asked for an explanation for the price increase, I was told they rolled the unlimited e-signing of forms 8879 into the cost of the program.  No longer optional, it is included whether you use it or not - and you are paying for it.

To pass the increase cost onto the client becomes difficult after awhile. The same client, the same five forms, how do you justify charging a 15% increase over two years.  Eventually, it gets hard to justify the cost of preparation to a client.

I looked into dropping down to a different package - from unlimited to 400 return limit.  By the time you add back the cost of fixed asset manager and the organizer, there is no real savings from the unlimited package.  They really don't leave you much choice.

I was also told the program will be more efficient and cut down on input time - where is this feature?  I saw nothing that changed for me.

I've been with Pro series for 23-Years and every year they increase the price between 4.50%-6.50% except this year, I received my 2026 renewal invoice and the increase was 14.50% ($3,600.00) for 1040-Complete, Corporation and S-Corp.(TO ME THIS IS UNACCEPTABLE) I called them over 15-times and all the calls were routed to Philippines. Employees located outside of the USA have no authority to change the price and no way to get connected with USA employees. After all this frustrations I decided to quit on Pro-Series and purchase Tax Act Software for 1,975.00 for Full Modules and it seems that Tax Act is very similar to Pro-Series (ALL MOST THE SAME)    

It sounds like Intuit is quickly moving (running) away from the ProSeries line altogether. No US support for technical or account support. No automatic renewals. Price jumps without reason or explanation (other than "AI is costing us a lot".  

The economic term is "Cash Cow". It means that they will milk this product for whatever money they can get not caring if customers abandon this product (and actually hoping that they do) in order to move to higher profit and supported alternatives.

Keep in mind that both ProConnect and Lacerte use the same engine. ProSeries is a PC-based solution and they probably want to kill it as quickly as possible rather than pour more $$ into upgrading it for AI driven solutions. 

So ProSeries is effectively an abandoned model at this point. 

Until I see evidence of the alternative, this is how Intuit kills products it no longer wants to invest in.