Level 7

Question

random emails from [QuickBooksSupport]

Forum|Forum|3 years ago
November 30, 2022
3 replies
35 views

Hi Everybody,

On 11/30/22 I received two random emails from [QuickBooksSupport at Intuit dot com]

Never have I purchased or used Quick Books software. Never ever.

The emails list the Subject as: License Information. The body of the email contains all of the ProSeries tax software that I have purchased from 2006 thru the present with the product description, license number, and product ID for each product for each year.

At the bottom there is a statement that reads:

We sent you this email because we received a request from you or someone at your company for your QuickBooks license information. If no one from your company requested this information, please contact us. If you need to download QuickBooks, visit the QuickBooks Support Site.

Thanks for being an Intuit customer!

Intuit Customer Service
www.intuit.com

You have received this business communication as part of our efforts to fulfill your request or service your account. You may receive this and other business communications from us even if you have opted out of marketing messages.

If you receive an e-mail message that appears to come from Intuit but that you suspect is a phishing e-mail, please forward it immediately to [email address removed] . Please visit http://security.intuit.com/ for additional security information.

Please note: This e-mail was sent from an auto-notification system that cannot accept incoming e-mail. Please do not reply to this message.

So, is this just a lame marketing attempt or something more sinister?

ProSeries Professional

This topic has been closed for replies.

qbteachmt

Level 15

I see the security link is using http and not https. I see the date for the screen is 2013. Let me go ask for all my info and I'll let you know what it looks like. Do not click any of those links, or any attachment, in the meantime.

Don't yell at us; we're volunteers

qbteachmt

Level 15

Huh, I can't even get it to send the data dump. "Something went wrong."

Was anyone from the office on the phone with Intuit regarding prior year licenses? I found a long topic on the QB forum about a bunch of spoofed email with charges such as Geek Squad anti-virus, but not containing your real license and product info. That seems scary, if not legitimately initiated from your end.

Don't yell at us; we're volunteers

The_AntiTax_ManAuthor

Level 7

The 2 emails came one minute apart. Both emails begin the same:

Dear "MY FIRST AND LAST NAME",

Thanks for contacting us about your license information. Here it is:

Company Name

Product Description

License Number

Product ID

Then there are 35 rows of information spanning the past 16 years. It looks correct.

I have never had any business with Quick Books what-so-ever. I have never contacted Quick Books, or Intuit requesting this information be sent to me. Nor has anyone else here.

The second email is different at the end:

We sent you this email because we received a request from you or someone at your company for your QuickBooks license information. If no one from your company requested this information, please contact us.

If you need to download QuickBooks, visit the QuickBooks Support Site.

Thanks for being an Intuit customer!

Intuit Customer Service
www.intuit.com

Legal
Privacy
Contact Us
About Intuit

You have received this business communication as part of our efforts to fulfill your request or service your account. You may receive this and other business communications from us even if you have opted out of marketing messages.

If you receive an e-mail message that appears to come from Intuit but that you suspect is a phishing e-mail, please forward it immediately to [email address removed] . Please visit http://security.intuit.com/ for additional security information.

Please note: This e-mail was sent from an auto-notification system that cannot accept incoming e-mail. Please do not reply to this message.

Has anyone else received any emails containing unsolicited prior year Intuit ProSeries tax software product and licensing info coming from Quick Books?

@IntuitBettyJo @1569 can one of you refer me to someone in security at Intuit that can look into this for me? I have a lot of questions about this.

A

Anonymous

Hi there! I was able to get more information from Quickbooks on this.

When you reach out to QuickBooks, they will be able to give you the details on email communications. Click here for more on how to Contact QuickBooks products and services support.

Unsure if an email is from Intuit? Email details to Security@intuit.com and learn more at Intuit's Privacy and Security Contact us page.

IRonMaN

Level 15

But unless the smell of lutefisk has caused some permanent brain damage -------- even worse than the anvils -------------------- I could have sworn that AntiTax has never owned or used Quickbooks so I'm pretty sure he hasn't reached out to Quickbooks. So if he reaches out now, aren't they going to wonder why he is reaching out if he doesn't own the product? Too much of Intuit is intertwined so that its users just get sucked into a web that they didn't ask for and don't want to be in.

Slava Ukraini!

L

Lukepccpa

Level 4

I received two of these same emails today.

I use both QuickBooks and ProSeries, and the emails listed my products for both.

Also received a call from a Jim Morrison at 858-252-2145 Ext 2030 about "activation of my full service account". Whatever the hell that is.

Personally, I think somebody is hacking into intuit but can only get far enough to get a customer email and an order history, but can't find anything more.

The_AntiTax_ManAuthor

Level 7

@Lukepccpa I never did hear anything back from Intuit on this.

A

Anonymous

I can't confirm Jim Morrison.
As for the emails, it seems that the one @The_AntiTax_Man mentioned was legitimate.

When reaching out to the email above, this is what is sent to your email:

We’ll investigate any email that is reported as being suspicious or that the sender is impersonating Intuit. We may contact you with additional details. If the email is a legitimate email from Intuit, you will receive no further communication. Please note that your email may be forwarded to another department for review and you may be contacted by that department.
Questions regarding QuickBooks TurboTax, Mint, or ProTax products and our service, support, or care concerns that are not related to security please visit the Intuit Contact Us page and visit Support and Communities. If you submit a request such as is described through this channel, you will not receive any further response.
If you are seeking to unsubscribe from promotional emails you may complete your request by going to https://privacy.intuit.com/cpi/do/signin. If you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications related to Intuit products you use or have used.
If this is related to a GDPR request please go to https://quickbooks.intuit.com/eu/gdpr/ for further assistance.
If your issue is related to Account Recovery, please click on the Recover Your Account button to reset your Intuit account.
If you are reporting an individual or a business that is selling, installing, and/or using unlicensed or counterfeit copies of Intuit software or if you have bought such product please visit the Piracy page for more information.
For questions regarding our Security policies visit https://security.intuit.com/
For questions regarding our Privacy policy visit https://www.intuit.com/privacy/

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