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J
JAID1946
Level 2
January 25, 2026
Question

Purchased Basic 50 return Plan, but being charged PPR when trying to print out return?

  • January 25, 2026
  • 2 replies
  • 16 views

Why is it trying to charge me to print out ?

2 replies

IRonMaN
IRonMaN
Level 15
January 25, 2026

You will need to contact support for that issue.

Slava Ukraini!
    J
    JAID1946Author
    Level 2
    January 25, 2026

    Thank you

      IRonMaN
      IRonMaN
      Level 15
      January 25, 2026

      You betcha!

      Slava Ukraini!
      T
      TaxGuyBill
      Level 15
      January 25, 2026

      Just checking ... have you verified you are using the Basic program?

      Because you bought Basic, you are able to download Professional as well, which can be used on a PPR basis.  So make sure you are trying to print while using the Basic program.

       

      While on Homebase, have you tried to go to the "Tools" menu and re-license the product?  That sometimes fixes weird problems like this.

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