PS Professional: Can't repair client file and having issues with all the others after a hard restart

Forum|Forum|3 years ago
March 3, 2023
2 replies
31 views

Was working on a client when I had to do a hard restart b/c another program froze up my computer.

Now, when I try to open this same client file, I get the following message "Unable to read the data. Exit program and try again. Error code: [120].

I have run PS Tools - Repair Updates, downloaded PS Tool Hub, tried to restore the file and nothing is working.

Also have developed another problem. When I open any other client file, when I close it, I get the following error: "Unable to delete automatically generated client recovery file."

Called help but after the CSR went through all of the steps I already did plus a couple more, I am still stuck.

Can a system engineer help me?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Unless you had the month of February invested in working on that client file, I would just delete the file, reboot my computer and start from scratch.

Slava Ukraini!

K

kdaglobalAuthor

Level 3

Already rebooted and still have the second error message on all of the other client files.

Just-Lisa-Now-

Intuit Community Champion

Kristin,

Ive added the link to this post from the area I reported it, hopefully a Mod or engineer will reach out soon!

You tried all the options in the tool hub, right? The Corruption Repair Utility?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Skylane

Intuit Community Champion

“Unable to delete automatically generated client recovery file." Sounds like they’re referring to the automatic recovery system in use when your working on a file… it failed or got corrupted.

Tried updating? If all else fails uninstall/reboot/reinstall … copy your client files to another directory first… it’s the weekend… not likely you’ll get a reply from developers til Monday. If you have a solid backup of your files you won’t lose any data… over the years, I’ve resorted to this a few times

one other thought… after rebooting, during the reinstallation process, check task manager to be sure that no PS services are running that may be hiding in startup.

If at first you don’t succeed…..find a workaround

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