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Level 5
January 6, 2026
Question

protection plus window wont close

  • January 6, 2026
  • 3 replies
  • 21 views

Hello Everyone, is anyone having this issue with Proseries? I would create a file, save it then try to reopen it and this protection plus window pops up. I would have to go open Task Manager to close Proseries then restart everything again. This doesnt happen when i start a new file. 

3 replies

Just-Lisa-Now-
Intuit Community Champion
January 6, 2026

I think the button you need to get rid of it is down lower on the pop-up, can you not see the rest of the window?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
lucreciaAuthor
Level 5
January 6, 2026

It wont let me go further down, since its touch screen i can only magnify but it wont shrink no less than what ive shown. I tried reinstalling the program and updating as well but it wont go away. I may have to call Proseries. 

sjrcpa
Level 15
January 6, 2026

Other people have experienced this.

Here's one of several posts.

Pop up locking client screen - Intuit Accountants Community 

Try a search for others.

The more I know the more I don’t know.
IRonMaN
Level 15
January 6, 2026

Sounds like Intuit is going retro and using door to door salesman that slide their foot in the door so that you can't close it.

Slava Ukraini!
Level 3
January 7, 2026

Every year it is always something painful!  You would figure the app devs would QC this before unleashing pain on us yet again!