Level 5

Solved

ProSeries - Unable to Open

Forum|Forum|6 years ago
December 6, 2019
15 replies
77 views

I am unable to open ProSeries. It was fine up until today. It appears to load and try and reach the internet, the spinner is spinning, the login screen appears, and then it simply disappears. I can never even start typing my login credentials. Is this a current issue as of today?

ProSeries Professional

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Best answer by garman22

Troy, I am not sure why you cannot log in so I cannot give you any insight there but if you must get in my friend shared this with me.......

"Turn off your wi-fi or internet connection and then try logging in Offline...at least you can still use the program."

I understand the frustration of not being able to log in. Hope you locate the issue. But this could be a workaround for now.

Show previous replies

T

troyAuthor

Level 5

If I go offline, login, and then go back online, it seems to work fine. It just continues to load and reach the internet when I originally attempt to open while online. The dialog to login appears briefly, the spinner continues to load, and then it simply closes. I am trying to find out what else could be running or if ProSeries is indeed still running even when the dialog disappears.

G

garman22

Answer

Intuit Community Champion

Troy, I am not sure why you cannot log in so I cannot give you any insight there but if you must get in my friend shared this with me.......

"Turn off your wi-fi or internet connection and then try logging in Offline...at least you can still use the program."

I understand the frustration of not being able to log in. Hope you locate the issue. But this could be a workaround for now.

T

troyAuthor

Level 5

I didn't even know you could use it offline

L

leo2

Level 2

Just want to open the program 2019

P

PB Tax Center

Level 2

Same issue experienced on March 1, 2021. Unable to open ProSeries 2020. It appears to load, the login screen appears and then disappears within 10-15 seconds. Last successful login was 2/27/21. @troy Were you able to find a solution that didn't require working offline?

F

fmorona

Level 2

Any luck with your issue? All my prior years Proseries pop up but no login available. 2020 works fine!

F

fmorona

Level 2

Troy, I have the same issue now with 2019 and back; 2020 is ok. Did you find a solution that worked?

T

TaxMaam

Level 3

I have the same issue. I can log in but then the wheel just spins and homebase never loads. I have to end process and open a file directly from the data file to get it to open. I have restarted a few times with no luck and I have consistent internet access.

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